Subscriber Frequently Asked Questions
General Inquiries
For general inquiries, contact the Chronicle operator.
Correspondence
Houston Chronicle
P.O. Box 4260
Houston, TX 77210
Subscriber Payments
Houston Chronicle
P.O. Box 3065019
Des Moines, IA 50306-5019
Subscriber
Customer Service Hours
Monday-Friday 7:00am-5pm
Saturday-Sunday 7:00am-11am
Online 24/7:
Manage Account
Phone: 713-362-7211
Email: help@chron.com
Subscriber
Offices
Houston Chronicle
4747 Southwest Freeway
Houston TX 77027
Thank you for being a subscriber.
You can manage your subscription online by logging into Subscriber Services and selecting the easy to use menus. In a few clicks you can sign-up for EZ Pay, update your credit card information, place a vacation hold, change your password, manage your newsletters and more.
First time users need to create an account to manage your subscription online. Your email and password opens unlimited digital access.
Quick Links
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First time user? Create password.
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Manage my subscription
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About mobile apps
Contents
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Subscriber Terms And Conditions
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Billing Information
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Home Delivery
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Profile and Preferences
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Unlimited Digital Access
•
Katy Rancher
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The Woodlands Villager
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Mobile Apps
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Gifting and Sharing Articles
•
Newsletters
•
Contact Newsroom
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Submit A News Tip
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Comment On Coverage
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Letter To The Editor
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Place An Obituary
•
Community Newspapers
•
Copyright Permission
Subscription Terms and Conditions
All subscriptions include unlimited access to Houston Chronicle premium digital content including www.HoustonChronicle.com; the Houston Chronicle iOS and Android mobile applications and the Houston Chronicle eNewspaper.
If the frequency of delivery you selected discontinues or is no longer available in your area, you will be notified of your options. If you choose EZ Pay, you authorize the Houston Chronicle to automatically charge the credit card you indicate along with any outstanding balances until you cancel. After the initial payment, EZ Pay charges for renewal will occur in advance of expiration every 4-weeks for print or monthly for digital subscriptions unless otherwise noted. Prices are subject to change.
All Sunday Only print subscriptions may include up to four bonus days. A bonus day is when a Monday – Saturday newspaper is delivered to a Sunday Only subscriber. Bonus day information is on Page 2A in the rate box. Customers who are not regularly scheduled to receive these deliveries will be charged $2.00 for each day. Subscriptions include delivery of up to ten premium issues delivered throughout the year. For each premium issue, you will be charged up to $7.00 in the billing period when the premium issue is delivered. This may result in an adjustment to the length of your subscription. Prices are subject to change.
Premium days for late 2022 / 2023 are:
• 11/24/2022
• 12/25/2022
• 02/05/2023
• 03/05/2023
• 04/30/2023
• 06/25/2023
• 09/10/2023
• 10/22/2023
• 11/23/2023
• 12/24/2023
You may notify us of your intent to cancel at any time; cancellation will be effective at the end of your current billing period and will discontinue future charges associated with your subscription. You will continue to have the same access and benefits of your product for the remainder of the current billing period. Payments are non-refundable and there are no refunds or credits for partially used billing periods. We reserve the right to issue refunds or credits, or to permit print subscribers who are moving to convert to digital subscriptions, at our sole discretion. If we issue a refund or credit or permit a print subscriber to convert to a digital subscription, we are under no obligation to issue the same or similar refund, credit or conversion in the future. After promotional periods, your subscription will continue at the current standard rate.
In the event you do not receive delivery please notify customer service within two days at 713-362-7211 or login houstonchronicle.com/subscribers to your Houston Chronicle account within two days of the service disruption. The Houston Chronicle does not offer “vacation” credit for any subscription platform.
You authorize the use of your email address and phone number (text and calling) for business purposes. The Houston Chronicle does not sell or allow 3rd party access to any of your subscription data.
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Billing Information
Q: What payment methods can I use?
A:
Payments can be made with your credit card or check. This can be done online, by phone or mail in your payment with a billing statement. For your convenience, save time and money by enrolling in our EZPay program.
Q: What is the EZPay Continuous Service program? How does it save me time and money?
A:
Our EZPay program is a convenient method of paying your subscription automatically. You provide your credit card information and we will automatically charge your card every month until you cancel, allowing you to enjoy many conveniences including no more envelopes, stamps or having to remember to mail your payment.
Q: Why did the price change for my subscription?
A:
Please call the Chronicle Subscriber Services so that we may reference your account and discuss any changes with you. Please call 713-362-7211. Business hours are from 7:00am–5:00pm, Monday through Friday, 7:00am–11:00am on Saturday and Sunday.
Q: Where can I update my EZPay payment information?
A:
Simply go to Subscriber Services. Once you have logged in select the
billing
tab.
Q: How can I request a refund of the balance left on my previous subscription?
A:
Option currently not available online. Please call the Subscriber Services at 713-362-7211. Business hours are from 7:00am–5:00pm, Monday through Friday, 7:00am–11:00am on Saturday and Sunday.
Q: Where can I update my billing address?
A:
Simply go to Subscriber Services. Once you have logged in select the
billing
tab or call Subscriber Services at 713-362-7211 during business hours are from 7:00am–5:00pm, Monday through Friday, 7:00am–11:00am on Saturday and Sunday.
Home Delivery
Q: How can I report a missed/wet/damaged paper for today?
A:
Once logged in to Subscriber Services, select the Delivery tab, then Delivery issue.
Q: How can I change the amount of days I receive my paper?
A:
Once logged in to Subscriber Services, select the Billing tab, then Change Subscription. You may call customer services during business hours.
Q: Can I still get the Houston Chronicle if I move out of the area?
A:
Yes, there are 2 options to keep you in touch with our local news coverage. We offer a mail subscription, where we can mail the newspaper to you or you may sign up for our Unlimited Digital Access. The Unlimited Digital Access grants you 24/7 access to our premium website, Houstonchronicle.com, our mobile apps, and the e-Edition (digital version of The Houston Chronicle.)
Please view our
USPS (by mail) offers
to subscribe.
Q: How do I change my delivery address?
A:
Once logged in to Subscriber Services, select the
delivery
tab, then
new delivery address
.
Q: How do I change my billing address?
A:
Once logged in to Subscriber Services, select the
billing
tab, then
new billing address
.
Q: When will my delivery begin?
A:
By subscribing online, delivery will begin on the next scheduled delivery day, which is determined by your frequency.
Q: How do I cancel my subscription?
A:
To request a cancellation on your subscription, please call customer service at 713-362-7211 to review your subscription. Cancellation will become effective at the end of your billing period; refunds and credits will not be provided.
Q: How do I stop delivery while on vacation?
A:
Once logged in to Subscriber Services, select the
delivery
tab, then
vacation hold
. For vacations longer than 30 days, please call customer service.
Q: Can I tell the delivery person where to leave my paper?
A:
Yes. Please call customer service at 713-361-7211.
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Profile and Preferences
Q: How can I change my email address?
A:
A total of 5 email addresses may be linked to your subscription. You may add family members by following the prompts on HoustonChronicle.com/Activate. To change remove or change an existing email address, please contact subscriber services at 713-362-7211.
Q: Why should I update my profile?
A:
We strongly recommend updating your profile with any changes to avoid any problems accessing our digital products, to keep you informed with any new contests, additional content, news coverage and features.
Q: Can I choose what emails I receive from the Houston Chronicle?
A:
Yes. To manage your email preferences, please visit to houstonchronicle.com/subscribers, log in, then select
newsletters on the footer of that page
.
Q: When I tried to verify/activate my subscription, I got a message saying that they could not find it in the system. How can I look up my subscription?
A:
Please contact Subscriber Services at 713-362-7211. Business hours are from 7:00am–5:00pm, Monday through Friday, 7:00am–11:00am on Saturday and Sunday.
Q: How can I change my password?
A:
For a known password, simply log into subscriber services and make an update.
Q: How can I reset my password?
A:
Simply click forgot password and enter the previously registered email address. An email will be sent to the email address you entered with a link to reset the password. Click the link in the email. Enter your new password (password is case sensitive, and must be at least 7 characters). Click submit. Once your password is changed or reset, your account is automatically updated. Please use your new password to log into HoustonChronicle.com, view the e-Edition and to manage your account online.
Unlimited Digital Access
Ask a question or report a problem with the website or e-Edition: help@chron.com .
Q: What are the benefits to Unlimited Digital Access?
A:
Unlimited Digital Access includes unlimited access to HoustonChronicle.com, our mobile apps and e-Edition which provides the contents of the newspaper digitally but in a more traditional format, allowing you to flip through pages whether you’re in Houston or on vacation.
Q: I attempted to log into my account and received a message the system does not recognize my login information. What can I do?
A:
Before gaining access to HoustonChronicle.com and the e-Edition, you will need to activate your account. If you currently receive home delivery of the Houston Chronicle, visit www.houstonchronicle.com/activate to confirm your account meets the minimum access requirements. Follow the prompts to create your login (email address) and password.
Q: What are the advantages of linking my HoustonChronicle.com account to my social provider account?
A:
By linking your HoustonChronicle.com account to your social provider account (e.g., Facebook, Google+, Twitter, etc.), you will have the ability to sign into your HoustonChronicle.com account using your social provider log in.This will allow you a more streamlined experience in sharing HoustonChronicle.com content via your social account.
Q: What browsers are supported for registration and sign-in?
A:
The Chron.com or HoustonChronicle.com sign in and registration is supported on all the latest versions of Chrome, FireFox, and Safari for PC and MacOS, Internet Explorer 10+ for PC, and iOS8 and Android devices.
Q: How do I activate my Unlimited Digital Access?
A:
Please go to www.houstonchronicle.com/activate, then simply follow the instructions to activate your account or upgrade your account to meet the minimum requirements for HoustonChronicle.com access.
Q: How do I access the e-Edition?
A:
Once you log into HoustonChronicle.com, click the hamburger menu, the expandable menu with three line, then select e-Edition. Subscribers may select to receive a daily email for quick access to the daily e-Edition. The notification email is sent from email@mailer.houstonchronicle.com. Please be sure to add this email address to your Safe Sender list to ensure delivery to your inbox every morning.
Q: What if I deleted the social media (Google+, Facebook, etc.) account that I used to make my Houstonchronicle account and now I cannot log into my Houstonchronicle account?
A:
When you use Facebook or Google+ to create a new HoustonChronicle.com account, your new account is dependent on your Facebook or Google+ log in. If you want to enable your HoustonChronicle.com account login without Facebook or Google+, you need to contact customer service at 713-362-7211 or email us for assistance.
Q: Can I choose what emails I receive from the Houston Chronicle?
A:
Yes. To manage your email preferences please go to HoustonChronicle.com/Subscribers, log in, select
Newsletters on the footer of that page
.
Mobile Apps
Ask a question or report a problem with the iPad app: ipadsupport@chron.com .
Q: What if I purchase the app through the iTunes store?
A:
If you purchased an app through the iTunes store, your account will work on any device that is connected to your iTunes account with the proper receipt of purchase. If you purchase through iTunes, you will not be able to log on via an Android device. If you decide to cancel in the future, you will have to cancel via iTunes.
Q: What if I purchase the app through the Play Store?
A:
If you purchased an app through the Play Store, your account will work on any device that is connected to your Play Store account with the proper receipt of purchase. If you purchase through the Play Store, you will not be able to log on via an iOS device. If you decide to cancel in the future, you will have to cancel via the Play Store.
Q: If I purchase a subscription through iTunes or the Play Store, will I receive access to the site or any other product?
A:
If you’ve purchased an app subscription through the iTunes store or the Play Store, you will only be entitled to app access. You will not have access to the digital site or print products.
Q: What if I’m already a digital subscriber?
A:
If you are already a digital subscriber, or plan to subscribe to the digital product, you will receive access to the mobile app. The credentials you create for the website, will be the same credentials that will grant you access to the app – simply sign in.
Q: What if I’m already a print subscriber?
A:
If you are a print subscriber, or plan to subscribe to the print product, you will receive access to the mobile app. If you’ve already created a digital login, that login will allow you to access the mobile app. If you’ve never created a digital login, you can create an account from within the app via the ‘Link Print Subscription’ link. The username and login created will grant the user access to the app and digital.
Q: What if I am already a subscriber (iPad app) who never had digital credentials, how do I log into the new app when I update to the new version?
A:
The only way for an existing iPad subscriber, who never had digital credentials, to access the new app, would be to ‘Restore Purchase’. Their unique iPad credentials will serve no purpose in the new version of the app. We hope to detect their receipt of purchase upon ‘upgrading’ the app – but as a fall back they user might have to ‘restore purchase.’
Q: My old app (iPad app) credentials use to work for my family members – now they don’t. Why?
A:
When an existing iTunes subscriber with an iPad account, ‘Restores Purchase’ they will get access to the new app, but their old credentials serve no purpose now. Family members or friends who used the old credentials will no longer have access to the app via those credentials once the initial purchaser ‘Restores Purchase’. However, they could log into the original purchaser’s iTunes account on their respective device and click ‘Restore Receipts’.
Q: What if I was a previous subscriber with access to the Free Sunday print promotion and I update my iOS app to the new version?
A:
If you previously had app access and were receiving the Free Sunday print promotion, you will continue to receive that promotion until the time you stop paying for the mobile app.
Gifting/Sharing Articles
Q: How do I gift or share an article?
A:
Look for the “Gift this article” button next to articles on our website and click on it. You will have two options: emailing the article or copying the link. If you select email, a message that includes the article headline with the article link will be automatically generated.
Q: How long does the article link last?
A:
The link remains active for 14 days.
Q: How often can I gift an article?
A:
Your subscriber benefit entitles you to share up to 10 articles paywall-free every 30 days.
Q: What does the recipient need to do to access the article?
A:
While the article is paywall-free (doesn’t require a subscription to read), if the recipient is new to our publication, we will ask them to please submit their email address to read the article.
Q: Can I gift or share an article in the e-Edition or app?
A:
Currently, this exclusive benefit is only available on our website.
Newsletters
Q: What is the benefit of receiving newsletters?
A:
For starters – they’re FREE! Our Houston Chronicle newsletters provide additional in-depth reporting on topics that are important to you. The newsletters build on the content provided in the Houston Chronicle and dig deeper to keep you well informed on what’s going on around you. We have several newsletters covering a variety of topics such as politics, the business sector, restaurants and recipes, sports, real estate and top stories of the day.
Q: How often would I receive the newsletters?
A:
The newsletters we provide can vary. They are delivered to your email either daily or weekly depending on which ones you choose.
Q: How do I sign up to receive a newsletter?
A:
You can opt-in to one or all of our newsletters at any time. Just visit HoustonChronicle.com/newsletters for a list of the newsletters we have available.
Q: Do I have to be a Houston Chronicle subscriber to receive a newsletter?
A:
No. Our newsletters are available to everyone. Just visit HoustonChronicle.com/newsletters for a list of the newsletters we have available.
Katy Rancher
Q: Is the Sunday Katy Rancher the same as the Thursday Katy Rancher?
A:
No. Katy Rancher’s Sunday edition is a minimum of 8 pages that includes high school sports coverage, neighborhood news, fun features, calendar of events, the Houston Chronicle’s Zest section and the comics and coupons package (readers save up to $250 a week!).
Q: Is the Sunday Katy Rancher and the Sunday Houston Chronicle the same?
A:
No. The Katy Rancher is produced and delivered by the Houston Chronicle, and the Houston Chronicle’s Zest section and comics/coupon package is included with the Katy Rancher paper. However, the Katy Rancher has its own dedicated staff and resources ensuring unique and exciting content for our readers each week. It’s a stand-alone, 8-page product dedicated to everything Katy, TX.
Q: I am a subscriber to the Houston Chronicle. Can I also subscribe to the Katy Rancher?
A:
If you are a current Houston Chronicle subscriber and live in the Katy area, the Katy Rancher Sunday edition will be included as an additional section in your Houston Chronicle newspaper.
Q: What is included in a Katy Rancher subscription?
A:
A subscriber receives the Katy Rancher’s Sunday edition, the Houston Chronicle’s Zest section, the comics and coupons package (readers save up to $250 a week!) and 24/7 access to HoustonChronicle.com. Every Sunday, the Katy Rancher will include exciting features like:
• Sunday Conversation – a chat with a Katy community leader.
• This Week in Katy – The local Katy happenings from a new business opening to road construction woes.
• Calendar of Events – Everything from a school board meeting to a charity event.
• Places to Go – Each week a different park, restaurant, shop, school and more will be highlighted.
• High school sports coverage – Get the scores and stats of your favorite teams.
Q: Can I read Katy Rancher online?
A:
Yes. The Katy Rancher e-Edition (digital replica of the printed edition) is available to subscribers once they activate their account. To activate, visit HoustonChronicle.com/access. Readers can also visit YourKatyNews.com for updated neighborhood information at any time.
Q: I don’t pay for the Katy Rancher and keep getting it delivered on Sundays. How do I stop receiving the complimentary editions?
A:
Please call 713-362-7211 to cancel deliveries.
The Woodlands Villager
Q: Is the Sunday Woodlands Villager the same as the Thursday Woodlands Villager?
A:
No. The Woodlands Villager Sunday edition is a minimum of 8 pages that includes high school sports coverage, neighborhood news, fun features, calendar of events, the Houston Chronicle’s Zest section and the comics and coupons package (readers save up to $250 a week!).
Q:Is the Sunday Woodlands Villager and the Sunday Houston Chronicle the same?
A:
No. The Woodlands Villager is produced and delivered by the Houston Chronicle, and the Houston Chronicle’s Zest section and comics/coupon package is included with The Woodlands Villager paper. However, The Woodlands Villager has its own dedicated staff and resources ensuring unique and exciting content for our readers each week. It’s a stand-alone, 8-page product dedicated to everything The Woodlands, TX.
Q: I am a subscriber to the Houston Chronicle. Can I also subscribe to The Woodlands Villager?
A:
If you are a current Houston Chronicle subscriber and live in The Woodlands area, The Woodlands Villager Sunday edition will be included as an additional section in your Houston Chronicle newspaper.
Q: What is included in a Woodlands Villager subscription?
A:
A subscriber receives The Woodlands Villager Sunday edition, the Houston Chronicle’s Zest section, the comics and coupons package (readers save up to $250 a week!) and 24/7 access to HoustonChronicle.com. Every Sunday, The Woodlands Villager will include exciting features like:
• Sunday Conversation – a chat with a community leader from The Woodlands.
• This Week in The Woodlands – The local happenings from a new business opening to road construction woes.
• Calendar of Events – Everything from a school board meeting to a charity event.
• Places to Go – Each week a different park, restaurant, shop, school and more will be highlighted.
• High school sports coverage – Get the scores and stats of your favorite teams.
Q: Can I read The Woodlands Villager online?
A:
Yes. The Woodlands Villager eNewspaper (digital replica of the printed edition) is available to subscribers once they activate their account. To activate, visit HoustonChronicle.com/access. Readers can also visit YourWoodlandsNews.com for updated neighborhood information at any time.
Q: I don’t pay for The Woodlands Villager and keep getting it delivered on Sundays. How do I stop receiving the complimentary editions?
A:
Please call 713-362-7211 to cancel deliveries.
Contact the Newsroom or Submit a News Tip
If you need to contact a newsroom department, consult our newsroom contacts list. You may also send a news story tip to news@chron.com .
Contact the Newsroom or Submit a News Tip
Send comments about news content to Houston Chronicle reader representative Jim Newkirk:
readerrep@chron.com
(713) 362-6303
(Phone)
(713) 362-6373
(Fax)
Mail Reader Representative
Houston Chronicle
P.O. Box 4260
Houston, TX 77210
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Send a Letter to the Editor
We welcome and encourage letters and emails from readers. Letters must include name, address, and telePhone number for verification purposes only. All letters are subject to editing. Please read our guidelines regarding Letters to the Editor.
viewpoints@chron.com
(713) 362-3575
(Fax)
Viewpoints
C/O Houston Chronicle
P.O. Box 4260
Houston, TX 77210
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Place an Obituary
An obituary notice is a paid listing, often provided for you by the attending mortuary. If the mortuary does not place the obituary notice, you can place one yourself via any of the following methods:
obits@chron.com
(713) 224-6868
(Phone)
(713) 354-3660
(Fax)
You may submit via our online obituary form .
When you submit:
Please provide your name, address, Phone number and the name and city of the funeral home or cremation society. This is for verification purposes only. Omission of any of this information will delay publication.
Deadlines for Publication:
Submissions must be in by 4 p.m. the day before to appear in print the following day. All photos must be in .jpg format.
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Contact Houston Community Newspapers
Subscribe, purchase classified ads or other local ads and contact HCN newsroom staff.
To subscribe:
deliveryservice@hcnonline.com
(855) 460-6397
To advertise: (281) 378-1000
To contact newsroom staff:
Click here
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Copyright Permission
Anyone is allowed to post a link to chron.com on their Web site for free and without copyright permission.
Anyone interested in obtaining copyright permission to reprint, copy, include in a presentation (powerpoint, video, etc.) or in any other non-linked format, copyright permission must be obtained. Copyright Clearance Center handles permissions requests for the Houston Chronicle.
Get permission to publish content from chron.com, HoustonChronicle.com, or the print newspaper by emailing permissions@chron.com .
Go to Copyright Clearance Center and search for "Houston Chronicle" to obtain prices and restrictions.
Have additional questions?
We are here to help you manage your subscription. Please call us for additional assistance.
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